Helpdesk & Service Support

This is generally provided by our Support Team and can be offered via a range of communication media.

The principal types of support we offers are:

-  Electronic Support - via email and web site
-  Telephone Support
-  Remote Support via Internet connection

Support is delivered by experienced and knowledgeable staff. Our Helpdesk support system employs a ticketing system. It records every single call you make and ensures you get the response by the next day. This also means that when you asked a question, you need not repeat yourself whenever you call back with the specific ticket number.

A2000 offers a range of Service Level Agreements, which provide different levels of service and appropriate response times. For further information, download the A21 Customer Service Guide.


Implementation & Training Services

As part of A2000's "Commitment to Service" we have a team of field specialists available to deliver our implementation & training services. Our specialists, and those of our Business Partners, understand the importance of implementing appropriately our products to your business and they have the training and background to make it a success.

Our implementation methodology has been developed over the years using the experiences gathered from hundreds of successful implementations. We recognize how important it is that our specialists fully understands your business so that decisions can be made jointly at each stage of the implementation process.

While training end users on specific use of A21 software is important, the consulting exercise that maps business processes and information flows to the software in the most effective manner is the most important part of implementation. As we always say, the solution is not in the software but the appropriate implementations.

Click HERE to access our FAQs.
A21 Financials is a suite of business accounting solutions, made with SME or SMB companies in mind. Comprising various modules, A21 covers Accounts Receivables, Financial Accounting, Accounts Payables, General Ledger, Inventory, Multiple Currency, Warehouse Management, Packing List, Point of Sales, Stock Management, Inventory Tracking, Inventory Accounting, Cost of Goods, Fixed Assets, Van Sales, PDA Sales, E-commerce Accounting and Web Orders. A21 is a Singapore Accounting Software on MS SQL Server database or MS Access XP database. It is Windows Accounting Software at its best, supporting Win 98/NT, Win 2000, Win ME, Win XP etc. A21 provides web based accounting, Internet accounting, thin client accounting, financial accounting ASP, financial ERP, financial system. A21 - accounting software developed in Singapore - Singapore most popular accounting software.